All the way from our warehouse in Malaysia, we ship to any country using a tracked shipment so you won’t have to worry. To track your shipment, click on the tracking number provided in the email we sent.
There will be FREE shipping for any orders above $80. Otherwise, shipping will cost $7.50. Your order will be processed within 24 – 48 hours during working days.
Arrival times will differ depending on your location, but it usually takes 10-14 days on average to arrive from Malaysia. We know that’s quite a wait, but we’ll make sure it’s worth it. 😉
We cannot guarantee that your package will be free from customs and duties as we have no control over these charges that vary from each country. Regardless, we will still take active measures to ensure that your parcel is free from customs and duties to the best of our ability.
For inquiries about customs fees, we advise contacting your country’s Customs Department directly.
If you’re not satisfied with your purchase, you can request for a refund or exchange, as long as there’s no holes in them and they’re not in shreds. To do so, simply email us at email@example.com .Remember, they have to be unused and be in the original packaging in order for it to be eligible for exchange, and it will only be approved upon inspection and permission. We know it’s a pain. Sorry 🙁
If any requests are denied, you are required to pay the shipping and all return charges within 30 days upon notification, failing which you shall be deemed no longer interested in the items / goods and it shall be disposed or dealt with in any manner we deem fit, without any liability and/or further reference to you.
tl;dr, you have 30 days to return the item.